Known Issues

Below are a list of known issues, cast your vote to receive updates on a specific issue. Also, please add a comment with more details if you have them.

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  1. Intermittent Performance Issues with Next version 1.4

    Some users are reporting performance related issues with Next version 1.4. Symptoms include sometimes having the home screen or the built in lock screen appear momentarily before the Next lock screen appears. Please 'vote' to follow this issue to get updates as they are made in this area.

    38 votes
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      1 comment  ·  Flag idea as inappropriate…  ·  Admin →

      Hey there, you previously told us that you had performance issues with Next Lock Screen on version 1.4 of the app – we think we eliminated most of these performance issues with the latest release of version 1.5. After installing the latest version here https://play.google.com/store/apps/details?id=com.microsoft.next – please let us know if you are still seeing similar performance issues.

      Thanks! – Andy

    • Alarm Bypasses Lock Screen

      Users have reported cases where the alarm on their phone is able to bypass the lock screen of Next, which then leaves the device unlocked after the alarm has been dismissed.

      44 votes
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        17 comments  ·  Flag idea as inappropriate…  ·  Admin →
      • Photo Gallery Accessible Without Unlocking Device

        camera is accessible by clicking camera icon without having to unlock device (with pin required security setting), once there we can even get to all the pictures on the device. technically anyone can access pictures on the device without a password.
        im using a samsung s3

        83 votes
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          30 comments  ·  Flag idea as inappropriate…  ·  Admin →

          Dear users,

          Unfortunately on some phones the camera and gallery is the same app which causes this issue. We have added a setting to enforce the security when opening camera on lock screen. Please go to Next setting → screen lock → Next screen lock → enable pin/pattern → turn on “camera: extra security”. With this setting enabled, you have to provide pin/pattern when opening camera on lock screen which will work around this issue.

        • Notification Access Randomly Requires Reset

          Several user have reported getting random prompts from Next to enable notification access, but when checking their settings, access is already enabled and needs to be reset in order to function.

          106 votes
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            13 comments  ·  Flag idea as inappropriate…  ·  Admin →
          • Dismissed calendar appointments returns

            recently, (after the change with "good evenings, you have two eents tomorrow"), dismissed appointments keep returning. I have two all day appointments. Dismissed them. Next time screen turns on, Next is showing both again. I haven't yet seen this behaviour with non-all-day appointments.

            2 votes
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              2 comments  ·  Flag idea as inappropriate…  ·  Admin →
            • Status Bar Changes From System To Compact

              I'm still able to change the status bar to system from compact but it sometimes switches back to compact on system restart.

              67 votes
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                15 comments  ·  Flag idea as inappropriate…  ·  Admin →
              • Next Loads Slowly on Certain Types of Phones

                Some of our users have reported that Next Lock Screen loads slowly, or at times fails to load on their device. If you are experiencing this, please 'vote' to follow this issue to get updates as they are made in this area, and comment with your device model and OS version so that we can investigate.

                1,239 votes
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                  524 comments  ·  Flag idea as inappropriate…  ·  Admin →
                • Dismissed Notifications Remain on Next

                  Users have reported an issue in which a notification is dismissed directly from a messenger or SMS app, yet still appears as a new message notification in Next Lock Screen

                  106 votes
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                    47 comments  ·  Flag idea as inappropriate…  ·  Admin →
                  • Delay in Displaying Notification After It Is Received

                    When I get a new text message or other notification, there is a lag upon waking up the screen in which it takes several seconds to display the new notification.

                    86 votes
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                      18 comments  ·  Flag idea as inappropriate…  ·  Admin →
                    • Bing Wallpaper Updates are Delayed

                      Bing wallpaper on my PC changes half day before it changes on Next and sometimes it doesn't.

                      150 votes
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                        37 comments  ·  Flag idea as inappropriate…  ·  Admin →
                      • Clock is showing 12 hour even when phone is set to 24 Hour

                        A few users reported that the following work around helped get around an issue with the Next Lock Screen not showing the phone's 24 Hour clock.

                        -Activate/Launch the Next Lock Screen
                        -Go to your phone's time settings and set time to 12 hours setting
                        -Then go to your phone's homescreen
                        -Then go back to your phone's time settings and set the time to 24 hours

                        Reportedly this works with Xperia models of phones. In the meantime, the team is hoping to figure this out.

                        115 votes
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                          37 comments  ·  Flag idea as inappropriate…  ·  Admin →
                          completed  ·  Jay WaltmunsonJay Waltmunson responded

                          Hi there, with Next version 2.1.12786, we believe that all issues around the 24 hour clock not showing properly in some cases – has been addressed. Please let us know through this user forum if that’s not the case. Thanks for your patience as these issues were fixed. And thanks for being a Next lock screen user. – Jay (Program Manager with Next)

                        • Flashlight Turns Off When Screen Is Locked

                          When the screen turns off automatically or manually, flashlight also turns off.

                          28 votes
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                            5 comments  ·  Flag idea as inappropriate…  ·  Admin →
                          • Screen Not Sleeping

                            Every time I press the power button, the screen turns off and then turns back on itself

                            190 votes
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                              43 comments  ·  Flag idea as inappropriate…  ·  Admin →
                            • Tomorrow's "All day" Calendar Events Show Today

                              Today is Sunday, but Monday's "All Day" calendar events appear on the lock screen before today's actual events. Both of tomorrow's all day events appear today, and only one has a reminder for today, so it's not the reminder. Thank you.

                              56 votes
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                                6 comments  ·  Flag idea as inappropriate…  ·  Admin →
                              • "All Day" Calendar Events Are Not Showing

                                There's a known issue in which "All Day" calendar events do not appear on the Next Lock Screen. We are investigating this issue. Please stay tuned! Also, if you are experiencing this issue, please continue to "vote" and provide a comment with your calendar app that you are using. Thanks.

                                97 votes
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                                  10 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                  completed  ·  Gorden LinGorden Lin responded

                                  We enabled “All Day” event on the latest update v2.2, and you can see all day events in your calendar now! try out.

                                • notifications' content get mixed up

                                  my notification content got mixed. I had a "time to go home" and a youtube video. After dismissing a few other notifications, these two got combined. The youtube. notification header and the content of thr time to go home. Have a pic if you request it.

                                  40 votes
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                                    14 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Battery Drain on Some Devices (Completed version 2.1)

                                    A small number of our users have reported a battery drain issue when using Next Lock Screen version 1.4, which we are actively investigating. If you believe you are seeing this issue as well, please vote and comment with your device type and OS version.

                                    64 votes
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                                      29 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                      completed  ·  Jay WaltmunsonJay Waltmunson responded

                                      We’ve done a lot of improvements over the last several versions of Next to ensure minimal battery usage. If you are still seeing battery issues on version 2.2 of Next and above, please let us know by spcifying your version of Next and submitting an issue. Thanks again. We are working hard on Next! – Jay (PM with Next)

                                    • Notifications Do Not Appear on Next (v2.3 and above)

                                      Apps selected for notifications through Next are not appearing on the lock screen.

                                      192 votes
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                                        49 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Battery Drain In Some Devices (v2.4.9 and Above)

                                        A small number of our users have reported a battery drain issue when using Next Lock Screen version 2.4.9 - which we are actively investigating.

                                        If you believe you are seeing this issue as well, please vote and comment with your device type and OS version.

                                        215 votes
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                                          88 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                        • App Shortcuts Randomly Reset

                                          This appears to happen randomly, and not in conjunction with an update or app/device restart. All of the apps in the launcher will reset, requiring the user to manually place them back in.

                                          255 votes
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                                            67 comments  ·  Flag idea as inappropriate…  ·  Admin →
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